417 Millennium - Seventeenth Edition FINANCE AND INSURANCE understanding of all department policies and procedures while additionally adhering to all debt collection practices. She must maintain an extensive knowledge and understanding of many processes, such as bankruptcy, foreclosure and repossession. Ms. Ripo’s daily responsibilities include contacting borrowers to collect past-due payments, referring qualified borrowers for assistance and monitoring multiple worklists. Her aptitude in navigating and managing complex discussions effectively allows her to avoid foreclosure, repossession and charge-off escalation. Furthermore, she is the first point of contact for other department representatives. Before her current appointment, Ms. Ripo successfully performed as a teller, contact center specialist, and collector for Hudson Valley Credit Union. Before entering the financial industry, she worked in retail management as an experience specialist and retail support specialist for Verizon Wireless. Earlier in her career, she was a guest service representative, supervisor and certified store manager for her local Edible Arrangements franchise. Ms. Ripo has garnered several awards during her professional career. She is particularly proud of her 2022 Chairman's Award from Mid-Hudson Valley Federal Credit Union — the company’s highest honor. Additionally, she has received a Certification of Appreciation at Hudson Valley Credit Union, as well as Employee of the Month recognition and a Customer Excellence Award from Verizon Wireless. Outside of her professional endeavors, Ms. Ripo loves traveling to Disney World and spending time with family, including her husband, Matt, and two dogs, Grizzly and Bailee. Looking to the future, she plans to continue her career at her credit union and expand her leadership, eventually moving into management. Dawn M. Ripo has cultivated a fulfilling career in finance, drawing on more than a decade of successful expertise. Particularly well-versed in real estate, personal and auto loan collections, she has excelled as a senior loss mitigation representative for Mid-Hudson Valley Federal Credit Union since 2019. In this role, she has been a crucial resource in preserving the company’s assets and minimizing its losses. Ms. Ripo’s complex position requires a thorough DAWN M. RIPO SENIOR LOSS MITIGATION REPRESENTATIVE Mid-Hudson Valley Federal Credit Union Kingston, NY
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