174 Millennium - A Marquis Who’s Who Magazine SCIENCE, TECHNOLOGY AND ENGINEERING At the frontlines of artificial intelligence (AI), Kunal Khanna is helping redefine how technology shapes everyday experiences. Since 2021, he has led DevOps and Edge Platform for IBM’s Watsonx Orders program, where he oversees global teams responsible for scaling AI-powered systems. His work has driven breakthroughs in conversational AI at the edge – building platforms that automate order-taking in quickservice restaurant drive-throughs. These systems now process millions of customer orders each week, bringing real-time intelligence to one of the world’s busiest retail environments. At IBM, Mr. Khanna is especially proud of initiatives that have cut build times dramatically, developed systems to manage AI inference at the edge and created observability frameworks for AI agents. Together, these advances accelerate developer productivity, ensure reliable AI operations and help global brands serve customers more efficiently. Equally committed to people as he is to technology, Mr. Khanna leads and mentors teams across the United States, Europe, South America and India. Known for fostering collaboration across cultures and time zones, he has built a reputation as a leader who ensures innovation scales globally while keeping operations seamless. Beyond his professional achievements, Mr. Khanna brings the same spirit of stewardship to his community. He serves as board president of the Mountain Meadows community at Genoa Ranch Golf Course in Lake Tahoe, where he champions responsible governance and a thriving neighborhood culture. Mr. Khanna’s career began with a degree in computer engineering from San José State University. He held engineering roles at leading semiconductor and software security companies before advancing into leadership at Poynt, where he helped scale payment technologies between 2018 and 2020. He later contributed to innovations in AI for quick-service restaurants at McD Tech Labs before assuming his current role at IBM. Looking ahead, Mr. Khanna is focused on advancing AI systems that are not only faster and more efficient, but also transparent, reliable, and trustworthy – qualities he believes will define the next era of artificial intelligence. KUNAL KHANNA HEAD OF DEVOPS AND SRE IBM – watsonx Orders Cupertino, CA
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