63 Millennium - Twenty-fourth Edition BUSINESS, FINANCE AND ENTREPRENEURSHIP Ms. Poppovich Smith began her career with the company as a sales associate in 2011 and has held every available position on her way to the top. As a senior sales executive, she secured the top contract sales position in 2018. Another significant accomplishment began during her tenure as general manager from 2019 to 2022 and continues today. City Wide – Columbus is consistently named a platinum market, a designation recognizing year-over-year growth of $1 million. In her position, Ms. Poppovich Smith oversees a core leadership team that includes the director of people, the vice president of operations, the vice president of commercial solutions, the controller, and the director of development and marketing. She takes a non-traditional approach, serving as both a visionary and an integrator. With this team of direct reports, she can operate as more of a mentor and guide. Many of the City Wide team members are young, and Ms. Poppovich Smith is committed to fostering their success. She believes it is her responsibility to build a foundation for her colleagues’ growth and development. One vital lesson she has learned as a leader is the importance of identifying the right people for the right roles. Ms. Poppovich Smith began her professional career in a commission-only title insurance position, a role she held for two years. She then gained extensive experience in office management and customer service at a familyowned bottled water distribution company, sourcing and branding water for businesses and households in Columbus. Ms. Poppovich Smith attributes her success to her parents, who instilled in her a drive and work ethic, shaping the person she has become. She is focused on creating a fully functional operation that contributes positively to the community for years to come. Lisa Poppovich Smith’s cell phone lock screen displays a simple piece of advice: “Always say less than necessary.” It serves as a reminder to focus on facts and avoid emotional investment in business discussions. The advice has served her well as the chief operating officer of City Wide Facility Solutions – Columbus, a woman leading in a predominantly male industry. LISA POPPOVICH SMITH CHIEF OPERATING OFFICER City Wide Facility Solutions – Columbus Columbus, OH
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